What happens if something is wrong with your order.
Last updated 6 August 2026
Cancelling an order
You can cancel free of charge any time before we start cutting. In practice that means shortly after you order — message us on WhatsApp with your order number and we will confirm.
Once your order has been cut and packed we cannot cancel it, because the meat has been portioned specifically for you and cannot be returned to stock.
If something is wrong
Tell us the same day. Send a photo on WhatsApp with your order number.
If the weight is short, the wrong cut arrived, or the meat is not in the condition it should be, we will refund that item or replace it on your next delivery — your choice.
Why we cannot accept returns
Fresh meat cannot be taken back and resold once it has left our cold chain. This is a food safety rule, not a commercial one, and it applies to every butcher.
That is exactly why we handle problems by refunding or replacing rather than by asking you to send anything back.
How refunds are paid
Refunds go back the way you paid. UPI payments are returned to the same UPI ID, usually within three working days. Cash-on-delivery orders are refunded by UPI transfer, or taken off your next order if you prefer.